At “Blackpink Merch” online shopping is easy. You will be guided through the steps you need to take to place an order with us. You will get the chance to check and correct your Order before you submit it.
It is important that you take time to check the details of your Order throughout each stage of the process and before clicking “Confirm Payment”, as you will not be able to make any changes to your order after this point (if this the case, you will need to Contact us directly).
Once your payment is confirmed, we will send you an email with your purchase details to the address you have given us. As soon as the Order is processed, we will send you an email to confirm that the Items have been dispatched along with a Tracking Number (Free Shipping may not include Tracking).
Please note that Items are subject to availability. We reserve the right to refuse an Order if an item becomes unavailable or out of stock. The stock of particular items may change due to the time required to process an Order (the time that elapses until the Order is processed after it has been placed). If an Item becomes out of stock we will notify you as soon as possible and if we have already received payment from you, you will get a 100% refund.
We also reserve the right to refuse an Order if we are unable to obtain authorization of payment, if there is an error in the product information including the price or promotion or if we suspect fraudulent activity. Again, we will notify you by email if the Order is refused because of one the above reasons.
It doesn’t fit!
We want our customers to be satisfied with their order, so if the size you chose was not the right one, we offer you the chance to return your package. Once we receive it back, we will issue a full refund of your purchase (including shipping and any extra costs) or re-ship the item(s) with the correct size.
Please be aware that we only cover the return shipping costs in case of faulty products, wrongly described or different from the image shown.
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Terms of Shipping
Three Shipping Methods to choose from
a) Free Shipping= Available on all orders over $49. Tracking number is available. Insurance is included.
b) Regular Shipping= $8.90 Tracking number is available. Insurance is included.
c) Shipping + Gift = US$14.90. Tracking number is available. Insurance is included.
Returns
We do offer returns free of any fees or handling costs but you have to pay to ship the product back to us. Depending on the shipping company that you pick, it will have different costs
Important Clarification
Our Delivery Times may vary depending on the speed at which your Country’s Customs and Post Office process the package(s). The Estimated Time of Arrival of our products doesn’t account for unforeseeable events or force majeure.
To check your order status, just e-mail us (contact@blackpink-merch.com)
About your Products
The images of the Items on the Site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer displays the colors as they actually look in real life, so be aware that items delivered may differ slightly from the Items displayed online.
While we do make every effort to ensure that the depictions of the products are as accurate as possible, all sizes and measurements of Items are approximate. We take all reasonable care to ensure that all details, descriptions and prices of Items are precise, however, we reserve the right to refuse a sale if there is an error in the details published. We take the effort to ensure that the prices of Items displayed are correct, as well as other relevant information.
Please be aware that Prices may change from time to time without notice. However, these changes will not affect Orders that have already been dispatched. The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process.
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Payment
Our Prices are in U.S. Dollars (US$).
You can pay for our items using the following payment options: Mastercard, Diners and VISA.
We retain ownership of all ordered items until we receive full payment for them.
Privacy Policy
Last Updated and Effective Date: 01/11/2022
Blackpink Merch values your privacy and is committed to protecting your personal information. This Privacy Notice summarizes what information we collect and how we use it.
INFORMATION WE COLLECT
We collect different types of information about you. In the past 12 months we may have collected the following information:
- Contact Information: We collect contact information, which includes personal information like name, email address, phone number, and address.
- Shopping History: We keep track of your shopping history with us, including the items you purchase, save to My Saves or add to your shopping bag.
HOW YOUR INFORMATION IS COLLECTED
We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. These sources may include:
- You: We collect information directly from you, whenever you: make a purchase or return merchandise.
HOW WE USE YOUR INFORMATION
We may use the information we collect for the following business purposes:
- Fulfillment: Fulfilling your orders and other requests (like returns), including processing payments and delivering packages.
- Communications: Communicating with you, including responding to your requests and asking for feedback through surveys or other messages.
- Promotions: Running contests, sweepstakes, or other promotions.
YOUR PRIVACY CHOICES
You can control the information we collect and use in the following ways:
- Emails: You can unsubscribe from our Newsletters via the button located at the bottom of the e-mail.
We do not sell your personal information.
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Delivery
Delivery charges will be applied only when explicitly stated. The amount of the delivery charge will depend on the delivery option you have chosen and upon your location.
The information you provide us with (address and name of recipient) should be complete and accurate, in order to avoid any inconvenience throughout the delivery process. We accept no responsibility for the loss of a package due to wrong information provided.
While we always endeavor to deliver your order within estimated time scales, delays can occur due to circumstances out of our control and please be aware that delivery may take longer during holiday or sale periods.
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Returns
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General Terms and Conditions
By using the Site you are confirming your agreement to the terms and conditions outlined on this page.
We supply Items for domestic and private use only. You agree not to use any Items purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you are not purchasing for sole, domestic and private use, you must obtain our prior written consent to purchase Items from the Sites. Nothing in these Terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot excluded or limited by law.
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Promotions Terms and Conditions
To redeem the Discount you will need to select the items that you wish to purchase and then proceed to checkout where you will need to enter the Coupon Code.
You can only use the Code once. You cannot use the Code and apply the Discount in conjunction with any other offer, discount or promotion.
At the end of the Promotion Period the Discount will no longer be available. We reserve the right to alter or withdraw the promotion at any time.
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Contact
If you have any questions about the terms and conditions laid out on this page then please do feel free to Contact us.
We will do our best to respond to all inquiries within 24 hours.